Returns & Exchanges
We want you to be completely satisfied with your musical gear, which is why we offer a 30-day return window for most electronics and instruments. Items must be returned in their original packaging with all included accessories and documentation to qualify for a full refund.
Initiate Your Return
Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Authorization (RA) number.
Pack Your Gear
Securely place the instrument or electronic device in its original manufacturer's box, ensuring all cables, manuals, and software keys are included.
Ship It Back
Affix the provided prepaid shipping label to the outside of the shipping carton and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the condition of the return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing